Give us a call

+62 821 4527 4010

Head Office

Tunggul Ametung II/14 St. North Denpasar – Bali, Indonesia, 80116

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I order kratom from Botanical Harvest?
You can do so in one of three ways:
  1.  Buy kratom online: Simply browse the selection of kratom products in our online store, and add the strain and quantity you want to your shopping cart. Then check out and pay with one of our accepted payment methods.
  2. Buy kratom over the phone: Give us a call or Whatsupp text at +62 821 4527 4010 and speak to one of our knowledgeable sales representatives. Let them know the strains and quantities you want. Payment via Bank Transfer ( Indonesian Bank / Western Union )
  3. Buy kratom with a mail-in form. Send us an email. We will email you a printable version, or mail you a copy, and you can fill it out and mail it back. Please note that payment must still be made by one of our accepted methods.
Confidentiality of Personal Information

At Botanical Harvest, your privacy and safety are our primary concern. Any information you provide us, including banking info, emails, mailing addresses, and phone numbers, will be kept securely only as long as it is needed.
We do not share any private information with any third party.

What Payment Options Do You Accept?

At Botanical Harvest, you can pay with the following methods:

  1. Interac E-transfers (Indonesian only)
  2. Bank/Wire Deposit
  3. Payment by Mail

To place your order offline, request a printable order form be emailed or whatsapp text  to you, or provide us with your mailing address to have one sent to your home.

Can I have kratom delivered to my country?

At this time, Botanical harvest only delivers to customers in Indonesia, USA, Canada and legitible Country. Additionally, due to state laws, we are unable to deliver products to Tennessee, Vermont, Arkansas, Alabama, Wisconsin, Indiana, San Diego, CA, Jerseyville, IL, and Sarasota County, FL. Be inform with your nation customs regulation and we will find out the best way top deliver it.

Can my order be shipped discreetly?

Yes of course ! At Botanical Harvest, we ship all our customer orders in unbranded outside packaging that ensures your purchase remains your business and yours alone. Our company name and the package contents will never appear on the outside package, just the necessary mailing and return addresses, and postal information.

How much is shipping and delivery?

The shipping and delivery cost is dependent on the weight or size of your order and destination. For more information don’t hestitate to contact us.

In what currency are product prices?

All prices of Botanical Harvest products are in US Dollars. Customers will be charged in US Dollars, regardless of whether they reside in Canada, europe or USA.

Where is Botanical Harvest located?

All our premium kratom products are sourced straight from our native farms Borneo Indonesia, but our warehouses, Legal Office  and shipment facilities located in Bali.

Where is my order?

Once your Kratom powder order has shipped, you will receive an email with your shipment date and tracking number. If your order still has not arrived by the maximum delivery time listed on the Shipping and Delivery page or the tracking number link, please reach out to your local post office for assistance (be sure to provide them with your tracking number). If they are unable to help you, contact our office and we will attempt to locate your package.

Please note: Once the package leaves our warehouse (ie: once you have received your tracking number), we are no longer responsible for it. If the following occurs, please speak to your local postal service, as we are unable to assist you if you accidentally entered your mailing address incorrectly, we cannot be held responsible for packages being delivered to the wrong address. 

Please note that we cannot guarantee our ability to make address changes after your order confirmation has been received once you have received a shipping confirmation email, the matter is entirely out of our hands. If you realize you entered an incorrect mailing address after placing your order, please contact us immediately.

How long will my kratom last?

As long as your kratom is stored properly it can last up to 6 months. Remove as much air as possible from each bag and place them in a light-proof container, preferably one that prevents outside odors from entering.

Store this container in a cool, dark location like a pantry. Any moisture in the product can result in mold growth.

Even in the best storage conditions, kratom does eventually begin to lose its potency. We recommend not ordering more than a 3-month supply of kratom powder, to ensure its continued viability.

Is kratom legal?

In most US states and all of Canada, kratom is legal to buy and possess. In Indonesia, kratom are legal. To order from Botanical harvest, you must be at least 21 years of age.

We reserve the right to refuse sale to any customer, for any reason, and are unable to ship to certain states. Please see Shipping and Delivery for details.

How can I be sure Botanical Harvest is a legitimate company, and that I’m getting real kratom powder?

Botanical Harvest has been in the business of providing high quality herbal products for more than 5 years. All our kratom products are produce with high tech powder maker.

If you have any concerns about ordering from us, please feel free to send us an email, text via whatsapp or give us a call. One of our representatives will be happy to speak with you about the security and benefits of ordering from Botanical Harvest.

Can I get a discount on large quantity?

Yes, we do offer discounts on large bulk or wholesale orders. Please email us to discuss large orders.

Does Original Harvest test their products?

At Botanical Harvest, your safety and satisfaction are our primary concerns. That’s why we produce and planting kratom on the most potent land, Borneo Indonesia. We still subject our products to lab testing prior to shipping them to our customers.

Send us an email